Privacy Policy
Your privacy matters to us
1. Introduction
Drink With Spirit ("we", "our", or "Drink With Spirit") is committed to protecting your privacy. This policy explains how we collect, use, share, and protect your personal information when you use our services.
2. Information We Collect
2.1 Information Provided by You
- Name and email address (when creating an account)
- Phone number (WhatsApp)
- Delivery address
- Payment information
2.2 Information Collected Automatically
- GPS location (with your permission)
- Device and browser type
- IP address
- Order history
- Product preferences
3. How We Use Your Information
We use your personal information to:
- Process and deliver your orders
- Calculate delivery times and routes
- Communicate about order status
- Process payments
- Improve our services
- Send notifications about promotions (only with consent)
- Comply with legal obligations
- Prevent fraud and abuse
4. Sharing of Information
We do not sell your personal information. We may share information with:
- Delivery couriers (only information necessary for delivery)
- Payment processors (encrypted data)
- Technical service providers
- Legal authorities (when required by law)
5. Cookies and Similar Technologies
We use cookies to:
- Keep your session active
- Remember your preferences
- Analyze website usage
- Improve user experience
You can disable cookies in your browser settings, but this may affect website functionality.
6. GPS Location
We request access to your GPS location only when you place an order, in order to calculate delivery time and ensure you are within our coverage area. You may deny this permission, but you will need to provide the address manually.
7. Data Security
We implement security measures to protect your information:
- SSL/TLS encryption for data transmission
- Secure storage on protected servers
- Restricted access to sensitive information
- Regular security audits
8. Your Rights (GDPR)
In accordance with the General Data Protection Regulation, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request the deletion of your data
- Portability: Receive your data in a structured format
- Object: Object to the processing of your data
- Restriction: Limit how we use your data
To exercise any of these rights, contact us at Email.
9. Minors
Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from minors. If we discover that we have collected data from a minor, we will delete that information immediately.
10. Changes to This Policy
We may update this policy periodically. We will notify you of significant changes via email or on our website. Continued use of our services following changes constitutes acceptance of the new policy.
11. Marketing Communications
We only send promotional communications if you provide explicit consent. You can unsubscribe at any time using the link in the messages or by contacting us.
12. Contact
For questions regarding this privacy policy or to exercise your rights:
- Email: Required
- WhatsApp: Required
- Address: Lisbon, Portugal
Frequently Asked Question!
If you’re new to wine, start with Moscato, Riesling, or a light Rosé. These wines are slightly sweeter, lower in alcohol, and much easier on the palate than bold reds.
If you want to try red wine, go for Merlot — it’s smooth, soft, and not too tannic. For white, try Pinot Grigio or Sauvignon Blanc — both are crisp and refreshing.
Golden rule: Start light, start sweet, and slowly work your way toward drier, bolder wines.
There are three clear signs:
Smell — If it smells like vinegar, wet cardboard, or rotten eggs, it’s gone bad.
Taste — If it tastes flat, sour, or has lost all its fruit flavor, it’s past its prime.
Color — White wine turning brown or red wine turning brick-orange means oxidation.
Important: Once opened, most wine lasts only 3–5 days in the fridge (even red). Sparkling wine lasts just 1–2 days.
We want you to be completely satisfied with your purchase. If you’re not happy with your order, you can request a return within 7 days of delivery.
To be eligible for a return:
The bottle must be unopened and sealed
The original packaging must be intact
You must have your order confirmation or receipt
Note: Due to health and safety regulations, opened bottles cannot be returned unless the wine is faulty or damaged.
Requesting a refund is simple:
Email us within 7 days of delivery
Include your order number and the reason for the refund
Attach photos if the bottle is damaged or faulty
Our team will review your request within 24–48 hours
Once approved, refunds are processed within 5–7 business days
Refund method: Refunds are issued to your original payment method. If you paid by card, it goes back to your card. If you paid by bank transfer, it goes to your bank account.
We take great care in packaging, but accidents can happen. If your bottle arrives damaged:
Take photos of the damaged bottle and packaging
Email us immediately (within 24 hours of delivery)
We’ll send you a free replacement or issue a full refund — your choice
Important: Please do not throw away the damaged bottle or packaging until we’ve reviewed your claim. We may need photos for our shipping insurance.
Our standard delivery times are:
| Location | Delivery Time |
|---|---|
| Local (same city) | 30 minutes – 2 hours |
| Same region | 1–2 business days |
| Nationwide | 3–5 business days |
Delivery hours: We deliver 24/7 for local orders. Nationwide orders are shipped during business hours (9 AM – 6 PM).
Tracking: Once your order is shipped, you’ll receive a tracking number via email so you can follow your delivery in real time.
What Our Customers Say
Real experiences from real people
First order and it exceeded expectations. Balanced flavor, delivered on time, excellent quality. Highly recommend!
Simple website, easy ordering. Perfect flavor, prompt delivery. Worth the money.
Smooth ordering process. Wine was delicious and arrived right on time. Recommended!
Hassle-free ordering. Drinks arrived cold and tasted amazing, right on schedule. Definitely worth it!
First order and it exceeded expectations. Balanced flavor, delivered on time, excellent quality. Highly recommend!
Simple website, easy ordering. Perfect flavor, prompt delivery. Worth the money.
Smooth ordering process. Wine was delicious and arrived right on time. Recommended!
Hassle-free ordering. Drinks arrived cold and tasted amazing, right on schedule. Definitely worth it!